Jenny Lay-Flurrie – VP, Trusted Technology Group
AI is opening new pathways to information, giving people faster access to answers, ideas, and knowledge. At the same time, it’s making it harder to know whether the content we see is authentic.
Companies that build AI have a responsibility to make it reliable and trustworthy, and that responsibility doesn’t shift to the people who use it. But AI is already shaping how people search, learn, and encounter information. Helping people navigate that reality means building media and AI literacy (MAIL): the judgment to decide whether and how to use AI and what information to trust. These skills are as foundational as AI safety, and educators are asking for help teaching them.
That’s why, during Global Media and Information Literacy Week, we’re launching the expanded AI Classroom Toolkit: Unlocking Generative AI Safely and Responsibly, created with the online safety organization Cyberlite. It’s part of Microsoft’s broader commitment to make sure AI strengthens human thinking rather than replaces it. It also reflects Microsoft’s focus on education and empowerment, a core pillar of our Safe Participation Framework. 
The expanded toolkit adds a deeper focus on critical thinking, verification, and media and AI literacy, helping students judge AI outputs and make informed decisions about what to trust online. Together with the original modules, it’s now a single, classroom-ready resource that covers the core of AI safety and literacy. Realistic, scenario-based lessons and activities help students practice these skills in situations they may encounter online:
“When we created the first Classroom Toolkit: Unlocking Generative AI Safely and Responsibly with Microsoft in 2023, most of the conversation was about using AI safely. Today, the questions young people ask about AI have grown sharper and more personal, like what to believe online or how far to trust a chatbot’s answer,” said Michelle Yao, cofounder of Cyberlite.
The toolkit also reflects what young people in our co-design sessions with Cyberlite told us: they want to learn by doing, through games, real-life scenarios, and peer discussion. Teachers don’t need to be AI experts, and students don’t need an AI tool in hand to start.
That approach builds on the reach and results of the original toolkit. Since 2023, the first version has reached educators in 10 countries and 11 languages, including through government and partner learning platforms. In South Korea, 93% of participating educators reported improved knowledge and understanding of ethical issues, privacy, and bias related to AI.
“Our hope is that every student leaves a little surer of their own judgment, and that everyone feels more confident deciding how AI fits into their lives,” said Yao. 
Education is one part of the equation. Our commitment to media and AI literacy also shows up in how we design products and the policies we support.
Last month, we set out five principles for AI in education, including “AI designed to support students’ learning, not replace their thinking.” We also committed to enforceable privacy, safety, and transparency protections for qualifying educational AI products in US school districts. These protections help schools and families understand how these tools work and the controls available to them.
The Organisation for Economic Co-operation and Development has released a framework for a MAIL assessment beginning in 2029. As part of its Programme for International Student Assessment (PISA), it will examine how students reflect on, analyze, and evaluate information, including AI-generated information. This week in New Delhi, UNESCO is also launching an AI extension of its “Think Critically, Click Wisely” global curriculum, which Microsoft advised on.
This growing global focus makes the need for support urgent—educators want help, and many aren’t getting it. In Microsoft’s 2026 AI in Education report, 53% of educators and 77% of students say they haven’t had AI training.
Closing this skills gap matters beyond the classroom. Healthy societies depend on a shared basis of facts, informed public debate, and confident civic participation. As authenticity gets harder to judge, there’s a risk that people start doubting everything, creating what the Digital Inquiry Group calls a “dangerous declaration of permanent uncertainty.” MAIL offers a way through. It builds the confidence to decide what to trust.
Across Microsoft, we’re helping people build these skills wherever they learn and find information:
What’s next
Through Microsoft Elevate for Educators and local partners, we’ll bring the AI Classroom Toolkit to new audiences, with more languages and localized content rolling out through 2027. We’ll keep evolving it as technology and educators’ needs change.
Explore the toolkit and supporting resources for educators today.
AI will keep changing how people find information and the content they encounter. Our goal is to help people meet that change with confident, informed judgment about the AI they use and the information they trust so they can fully take part in civic and democratic life.
Tags: AI, artificial intelligence, digital skills, education, Microsoft, Online Safety, Responsible AI, Skills
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